Manager, Operations

HQ Operations · The Hague, The Netherlands
Department HQ Operations
Employment Type Full-Time
Minimum Experience Manager/Supervisor


Center for Civilians in Conflict (CIVIC) is an international nonprofit with offices around the world working to improve protection for civilians caught in conflict zones. CIVIC envisions a world in which no civilian is harmed in conflict. Our mission is to support communities affected by conflict in their quest for protection and strengthen the resolve and capacity of armed actors to prevent and respond to civilian harm. We are advocates who believe that no civilian caught in conflict should be ignored, and advisors who provide practical solutions to preventing and responding to civilian harm. Learn more at

CIVIC is opening a second headquarters in the Hague and requires the support of an Operations Manager who has experience running an office and providing IT support.

About the Position

The operations manager will manage The Hague (TH) office and be the point person in charge of managing CIVIC’s technology platforms. It is envisioned that this person will spend 50% of his/her time on office management/maintaining registration and the remaining 50% on IT support and troubleshooting.


This position requires professionalism, endless patience, strong communication skills, attention to detail, and the ability to think logically and follow a process through to completion with minimal supervision.

Key Functions

Office management:

  • Search for, set up and manage the Hague office.
  • Manage physical office, relationships with vendors, budget and expenditures
  • Purchase, track and maintain office equipment and inventory in line with organizational policies
  • Support onboarding and relocation of staff
  • Guide implementation of operations policies and processes


  • Work with Dutch authorities to ensure that CIVIC is properly registered in the Netherlands.
  • Support the maintenance of CIVIC’s registration in the Netherlands.

Global Information Technology:

  • Manage CIVIC’s cloud-based IT systems and applications, including access staff access
  • Conduct IT trainings and troubleshoot IT issues
  • Collaborate with CIVIC’s global office staff and IT consultants to maintain and upgrade IT systems
  • Learn and understand CIVIC’s IT needs and keep up to date on industry best practices and solutions to meet CIVIC’s global needs.
  • Proactively identify where systems and processes can be streamlined, propose a plan and successfully execute


  • Required languages: English and Dutch
  • Familiarity with The Hague
  • 5-8 years of relevant experience in operations and/or office management
  • Experience with IT platforms, including Microsoft Office (Word, Excel), Google Apps (Gmail, Calendar, Google Drive, G+, etc.), Slack, Dropbox
  • Preferred: experience providing IT support
  • Good interpersonal skills to effectively interact with all levels of staff and all cultures
  • Patience and ability to work with varying levels of IT literacy
  • Service-friendly attitude and willingness to support teammates
  • Capacity to work both independently and as a member of a team

Additional Details

COVID-19 Precaution(s): All interviews for this position will be virtual.

Resumes are reviewed on a rolling basis so please apply early. 

CIVIC seeks to recruit, develop, and retain the most talented people from a diverse candidate pool in the belief that employees from diverse backgrounds are critical to achieving our goals. We strongly encourage applications from persons with diverse backgrounds and experiences.  

CIVIC is not able to sponsor employees at this point in time, therefore, please ensure that you are able to legally work in this location when applying.

Thank You

Your application was submitted successfully.

  • Location
    The Hague, The Netherlands
  • Department
    HQ Operations
  • Employment Type
  • Minimum Experience